Please see below our FAQs
2020/21 Ticket Holders
If you have any questions regarding tickets purchased in 2020/21, please get in touch with our team by filling in the contact form below, please include your booking reference, full name, and email address.
What are the festival dates?
The festival starts on Wednesday, July 6th and ends in the early hours of Saturday morning, July 9th, 2022.
Where is the festival?
The festival will take place on Praia da Rocha beach inPortimão, The Algarve, Portugal. Praia da Rocha is one of the most popular beaches in The Algarve and is about an hour’s drive away from Faro International Airport.
What age do I have to be?
Rolling Loud Portugal is an 18+ only event and you will need ID to prove your age to guarantee entry. To purchase alcoholic beverages at the festival you must be over 18.
How do I become a vendor at Rolling Loud Portugal?
If you would like a concession at the festival, please apply here.
Tickets & Entry
What is the difference between 1st and 2nd release tickets?
There is no difference between ticket tiers other than the price. As more ticket tiers are released, they go up in price, therefore the sooner you buy your ticket, the more you will save!
What does General Admission mean?
General admission tickets include three-day access to the main festival area.
What’s included with a VIP ticket?
VIP tickets include access to the main area, a dedicated VIP area with a private bar and fast-track entry into the festival site. Note: Drinks and private tables are not included in the ticket price.
Can I upgrade my ticket?
We are unable to offer ticket upgrades
Are there any table packages available?
Table packages will become available nearer the festival event dates. If you would like to register your interest, please email us firstname.lastname@example.org
When will I receive my festival ticket?
At this stage you should only have your booking confirmation. E-Tickets will be sent out 1-2 weeks prior to the festival event dates.
Can I buy a single day ticket?
Single day tickets are not available at this time.
Can I buy a ticket on behalf of a friend or relative?
Yes, you must input your friends name and details when purchasing the ticket
Can I buy my ticket from Viagogo or other third-party sellers?
Tickets on third party websites are not valid or genuine. To ensure you are buying a genuine ticket please follow the links on our website.
Who are the official ticket vendors?
Our official vendors are Festicket, Shoobs and Skiddle. Tickets on third party websites are not valid or genuine. To ensure you are buying a genuine ticket please follow the links on our website.
How do I get in touch with Festicket support?
You can contact Festicket support here. https://support.festicket.com/hc/en-us/requests/new Please ensure you reply to the automated response in order to escalate your issue with them.
How can I change my personal details on my booking?
There are no name changes available on ticket purchases. To make changes to your booking i.e. email, address, card details etc. Please contact your ticket provider directly.
Where do I get my festival wristband?
You can pick up your festival wristband from the festival accreditation area on-site. Opening times for accreditation will be disclosed in your festival info pack which you will receive closer to the festival dates.
What do I need to bring to guarantee entry?
Please bring your ticket, the card you purchased the ticket with and valid photo identification. Please note that the name on your ticket must match your identification.
What constitutes a valid photo ID?
Photographic forms of identification such as a passport or driving licence are acceptable.
Can I cancel or sell my ticket?
All tickets are non-refundable and non-transferable. We are unable to offer any refunds for tickets no longer needed.
What happens if I lose my wristband?
Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them.
Does the festival offer special assistance?
Please fill out the contact form below with your requirements and a member of our team will advise you further
Accommodation & Flights
Where should I book my accommodation?
As the Algarve is such a sought-after tourist destination, there is a vast selection of quality hotels, villas, and apartments to choose from. We recommend staying in the following areas to be close to the festival: Praia Da Rocha, Portimao, Alvor, Carvoeiro, Lagoa
Is there camping available?
Rolling Loud Portugal is a non-camping festival.
How can I change the details on my hotel booking?
Please contact your accommodation provider directly to make changes to your booking i.e. arrival/departure time, length of stay, personal details etc.
What time is check-in and check-out?
Check-in and check-out times for hotels, villas and apartments vary. Please contact your accommodation directly.
How can I safely store belongings?
Most hotels come with safety deposit boxes in the rooms, but some require a nominal fee for their use. Check with your accommodation when booking for information.
Which airport should I fly into?
Faro International Airport is the closest airport to the festival, it can be reached from most major European, Caribbean, American and African airports, with both direct and non-direct flights.
How hot is it in Portimao?
The average temperature in July is 25 degrees in Portimao, with 10 hours of sunshine.
Are there cash machines on site?
There are cash machines across Portimao where you can withdraw Euros.
What currency do I need to bring?
The official currency used is the Euro, which can be bought easily at the bank, the post office or at the airport.
What is the local language?
The main language spoken in Portugal is Portuguese.
Where are the best areas to stay?
Portimao has plenty of accommodation options. You can find the perfect place for you with our travel partner Festicket.
Can I bring food and drink into the festival?
No food or drink will be allowed into the festival site however you may bring an empty hydration pack and fill it up and one of the many water stations available to you at the festival.
There will be a wide range of food and drink available to purchase inside the festival.
Can I bring a bag into the festival?
Bags equal to or smaller than an A4 sheet of paper are allowed. We strongly encourage the use of clear (see through) bags in order help speed up the entry process for everyone attending.
Can you bring cameras into the festival?
Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted.
Can I sell merchandise at the festival?
We reserve the right to confiscate any items you are selling without our approval.